A few days ago we talked about how the NTC is now conducting speed tests for different internet providers here in the PH, and how they plan to name and shame the companies that don’t give customers the speed that they advertise. Obviously these are steps in the right direction, but ultimately that’s not going to do anything unless government agencies like the Department of Trade and Industry take action.
But they can’t do it on ther own. They’ll need to act off of complaints from consumers to be able to take action. According to Senador Bam Aquino, consumers can now lodge a complaint with the DTI for slow internet speeds. If you feel that you’re not getting the speeds you were promised by your provider, you’ll need to send an email to the DTI’s Fair Trade Enforcement Bureau (FTEB) via FTEBMediation@DTI.gov.ph, along with these requirements:
- Complete name, address and contact number of complainant and respondent
- Narration of facts
- Scan and attach proof of transaction and any government issued ID of the complainant
As soon as the people in charge gets your email, they will send an email acknowledgement that they’ve received your email and are in the process of mediation, as well as a schedule. You can now follow up your case 975-7965. If you’re up to it, you can also visit the office of the FTEB at the Ground Floor, UPRC Building, 315 Sen. Gil Puyat Avenue, Makati City.
And that’s it! If you truly feel that your internet isn’t up to par with what you’re paying for, you’ll need to complain to the right authorities about it. Complain all day long in Facebook isn’t going to do you any good – you’ll have to take action so the government can do something about the problem. Once enough people complain, maybe something can be done about our slow internet problems.