EditorialsThe Inbox

The Inbox: Cherry Mobile Apollo X “Black Screen Issue”

Cherry-Mobile-Apollo-X

The Cherry Mobile Apollo X was announced and launched October last year. The device immediately got a lot of buzz because it was one of the first quad-core smartphones with 1GB RAM and a 13MP shooter with a price tag of just Php5,999.

Last week we received an e-mail in our Inbox (naks) from a Cherry Mobile Apollo X user complaining about a “black screen” issue. Basically if you try to open an app the screen just randomly goes black and doesn’t brighten up anymore.

See the video below for an example of how it happens.

We investigated further by asking people in the Cherry Mobile Apollo X Facebook Group asking if they experienced the same thing. Several users also commented saying they had the same problem and they had to find work arounds to get their screens to work properly (using the Screen Dimmer app). Prompted by the confirmations of the issue, we reached out to Cherry Mobile so they could address it.

See below for their official response which we received via e-mail.

Hello Unbox Team,

We are currently checking and testing Cherry Mobile Apollo X units to see the issues forwarded to us. Our technical team is on it and should the issue be experienced once again, Cherry Mobile will release an OTA update to all Apollo X users. For the time being we are treating this as an isolated case.

The good news is that their technical team is already looking into it. It’s not confirmed yet though if it’s a widespread issue. That said if you guys are experiencing the same “black screen” problem, please do leave a comment below and share your experience. Hopefully Cherry Mobile gets to finish their investigation and testing soon so that we can see a resolution! :)

Thank you to Cherry Mobile for the quick response and to the Apollo X community for getting in touch with us through our Facebook Inbox. If you guys have any concerns that you want us to check, please do send it over our Facebook Page. Note that we can’t guarantee action on all of your concerns but we will try to help every now and then when we can.

Carlo Ople

Carlo is the Editor-in-Chief and Founder of Unbox.ph. During daytime he’s the Managing Director and Partner of a Digital Marketing Agency in the Philippines and by nighttime he’s living out his passion as a gadget enthusiast and story teller through Unbox.

24 Comments

  1. The Magnum S also have the Black Screen bug (still not fixed after 6 months) the only way we CAN fix it, since it’s has a built in battery, is doing a hard reset, Up + Powerbutton.

  2. I’ve been using this phone for almost 7months lgi xa nagbblackscreen lalu n pg nag open ng apps esp. Games apps.. My prob. Dn s keyboard lalu n ung part ng P,L, M backspace and Q,A,Z .. Noon p q nag mmsg s cherry mobile solution pero ang sgot nla dalin s SC.. Dinala q pero gnun pdn..

    Take Note: nung bumili aq nka 3 box aq n same issue..
    Sna nga gawan n nla ng paraan.. Thank u unbox for this thread.. More power!

    1. Hello via babagsak ang CM pag di sila nag ayos, naturingan pang largest sale smart phone this 2014-2015 ehh

      1. Hello AngeLo xD Sa tingin ko sa dami daming nirerelease nilang models. Hindi na nila natutugon ng pansin ang mga past brands kung Factory Defect man maglaunch sila ng OTA baka Once or Hindi na talaga kaya nakakapagduda kung wala kang update pero may wireless update kang app tapos di nila finifix ung issue.

  3. When I open an app *specially games. Black screen na, pero to prevent that nag oopen ako ng messenger yung mga chat head, kapag may chathead hindi nag ba black screen

  4. Buti na lang I opted for M1 Note instead of buying Cherry moble again. Although in fairness to them my cherry mobile fuze is still working very fine.

    Hopefully they would do release an update for this. Ever since I bought a phone from Cherry Mobile it never received any kind of update whatsover. :)

  5. Im also an Apollo X user for 5 months already and encountering the same problem. actually wala pa 7 days upon buying the unit, nagblack screen na agad sya especially pag mag-oopen ka ng app. pinapalitan ko sya since cover pa ng 1 week replacement pero same pa din ang nangyari. As of now, ang remedy ko lang para di magblack screen ung phone ko is to download screen dimmer. Pero sa sobrang pagka-dim nung screen, di na minsan mabasa yung text lalo na pag sobrang maaraw or maliwanag.

    i hope u take some actions for this problem asap. para naman po sulit ang bayad ng consumers. thanks!

  6. kaya ayaw ko bumili sa cherry brand eh.. sa totoo lng may hidden deffects lahat ng unit nila.. kaya ayaw nila mag demo unit.. kelangan demo to purchased tapos pagnagkaproblema sa service center ka papupuntahin pahihirapan kapa napadami tanung.. hayz.. hndi ko lng alam kung bakit ang dami paring naiinganyo bumili kay cherry mobile..

    1. lahat tlga? lol sa totoo lng nkabili knb ng cherry mobile phone? bat itong OHD2 ko 2yrs na smooth pa rin? at yung omega xl sa kapatid ko 1yr n mahigit.. iphone nga may palpak dn normal lng yn lalo na sa cherry mobile sa dami b nmn ng unit nila at sa dami na dn ng nabenta nila normal lng na may iilan na depektibo fyi cherry mobile ang number 1 seller dito sa pinas tinalo p international brands..
      pro sa ngayon wag kayo bumili ng local branded phone maraming international brands na mas mura at mas maganda ang specs.

  7. Enter your comment here… Sir I hope you’ll consider to make a review of some Firefly phones like S60 and S90. Thank you

  8. Good thing I didn’t buy a CM. After reading about their nightmare customer support and quality, I bought a different phone. No regrets.

  9. ayan kasi sinasabi ko sa mga mahihilig sa “para makamura” na brand e. ano naman kasi i-eexpect mo sa brand na yan, kung hindi lolobo ang battery agad, malfucntion, walang long term support sa updates, hindi quality ang material. ewan ko ba kasi bat may mga bumibili pa nyan. pwede naman ibang lokal brand like myphone, starmobile. ung a818 ko nabili ko 2yrs ago, till now gumagana pa din. kung gusto ng international brand na mura, anjan naman ang alcatel, asus.

  10. Ganyan din yung STARMOBILE UP HD! pag nagoopen ako ng apps, blackscreen na tas di na oon at di rin namamatay kahit i-long press pa ang power button, kailangan pa tanggalin yung battery. nakakadisappoint ang mga local branded, daming issues especially Cherry Mobile.

  11. Thankfully my first generation Apollo doesn’t have that problem. Tip: before I play games, I close still running apps in the background.

  12. Same here I’m using Apollo X for 5 months and everytime na nagoopen ako ng apps laging black screen yung phone ko, minsan na kong nag message sa Cherry Mobile Customer Solution page pero hindi nila ako pinapansin kailangan ko pang magalit para mag reply sila laging seen ang reply. ayokong dahil sa Service Center dahil ang ending nun ipapaiwan lang saken yung unit ko which is ayoko dahil aabutin nanaman ako ng ilang months bago ko makuha same experience when i used cherry Mobile Thunder 2.0. dagdag ko lang. naeencounter din namen yung “Hard Touch” sa left and right side ng unit, kahit yung ibang Cherry Mobile units naeencounter din nila yung hard touch (CM Flare S3, CM Flare S3 Mini, CM Omega Aeon and CM Omega icon) siguro meron pang ibang phone na same problem ng samen ang gusto lang namen magawan ng paraan yung problem ng mga units nila para hindi mawala tiwala ng mga cutomers nila.

  13. Same with Starmobile Flirt.minsan pag ni lock using power button di na mag a unlock. You have to wait up to 15 minutes or more for it to return to normal. kung nagmamadali ka tanggalin ang battery then ibalik mo na lang. Bwiset kasing Cherry sa dami ng model nila nung December 2013 nalito ako. Sana3first gen Apollo na lang binili ko that time.

  14. I’ve been using Apollo X 5 months from now tapos nagblablackscreen pa din ang Ganda ng Catch nilang 8mp ung front camera kasi. Pero may hidden defects pala kagaya ng hard touch issue at blackscreen. Na try na namin kapwa mga Apollo X Group na Ipm ang Cherry Mobile Customer Solution at sabi nila “Based on our record we have no issue on Apollo X. That’s why the unit has to send to our branch for better assistance.”

  15. Everyday kong naeexperience ang hard touch sa keyboard maski sa games. Nababaldado ang left (q to r, a to f at z to c)even the right sidee (u-p, j-l, b-m the period period). May games din ako na experience ang hard touch na yan. Pag mag oopen ako ng clushofclan at iba pang games nag hang at naka block screen sya halos every other day minsan nga sunod aunod pa. Sa one day mga 4times kong binabaklas ang bck housing para tanggalin ang battery. Halos masira na ang likod ng housing ko. Abala masyado. Mabilis pang uminit ng battery akala mo grounded. Nakakatakot baka sumabog sa kamay mo kaya napilitan akong bumili ng case para di ko masyadong maiinit. Di ko maenjoy ang pag gamit ng apollo x ko.

  16. Hello, I have cherrt mobile one and I cannot see anything on screen it’s black when I turn it on. But i know it’s on.

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