Unlocking Tech

How PLDT Home is Helping Filipinos During the Community Quarantine?

Ensuring that your family stays safe and comfortable during the community quarantine

As we continue to be under community quarantine because of the COVID-19 pandemic, various companies are finding ways on how they can serve their customers despite the constraints. PLDT Home, for its part, remains committed to servicing its customers. Here’s how PLDT Home is strengthening its support to Filipinos:

The service crews’ health and safety are a top priority. While PLDT’s field crews remain ready to address urgent requirements and critical operations, PLDT ensures that all of them will follow strict health, safety, and sanitation procedures. For other concerns, PLDT’s online channels (Facebook, Twitter, and their website) remain open to accommodate its customers.

Improved speeds and better prepaid deals. With a big majority of families confined at home to flatten the COVID-19 curve, PLDT has rolled out a free Speedboost (until April 30) to affected areas in Luzon including Metro Manila, Rizal, Bulacan, Cavite, Laguna, Kalinga, Cagayan, Ilocos Norte, Ilocos Sur, and Tarlac, with a committed 25mbps minimum speed to its Home FIBR users. To accommodate the increased data usage, PLDT is expanding the capacity of its Data Centers.

To make the most out of the Speedboost, Luzon-based users with Home Fibr Plan 1899 and up get one month of iFlix VIP (usable until April 30). PLDT Home also implemented a 30-day bill payment extension period and suspended disconnection of overdue accounts of its postpaid subscribers with bill periods between March 16 to April 15.

Prepaid users are not left out, as PLDT is extending is double data promo to PLDT Home Wifi Prepaid customers until April 30.

Free access to crucial content. Getting access to verified content is important, and PLDT Subscribers get free access to verified government and news websites—DOH NCOV tracker, official websites of DoH and NDRMMC, plus the news sites of CNN Philippines, ABS-CBN, Philstar, BusinessWorld, GMA News Online, and TV5. Free calls are also available for PLDT, Smart, Sun and TNT subscribers to the COVID-19 hotline 1555, National Emergency Response Center 8888 and Citizen Complaint Hotline 911.


“As the country faces the challenges brought about by the COVID-19 pandemic, PLDT Home is one with every Filipino family as we continue to provide the most reliable connections so that they can continue living their lives with normalcy – working, studying, playing, and praying together. As Filipinos stay home, PLDT Home’s unrelenting service will keep families stronger together and rise above this trying time,” PLDT Executive Vice President and Chief Revenue Officer Al Panlilio  said.


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  1. Well, well, well, good news for Luzon users only then. Look, this endeavor of Luzon based PLDT shows exactly how incompetent Visayas based PLDT really is. Here in Cebu, Internet speeds choke and slow down to even well under 1Kbps. Not only that, some areas, specifically Cebu City and some of its barangays like barangay Basak Pardo, have very limited PLDT Fibr connections. That being said, most users like myself are stuck with PLDT dsl, unable to even avail of these increased speeds. As much as I am delighted that PLDT is doing this endeavor, I am equally disappointed as well.

  2. Unstable internet speed. For work from home employees who are relying on the network but suddenly cuts you off or gives you a kbps speed. It does not help. lol

  3. LIAR!!!!! PLDT is so disappointing, we don’t have internet and landline since Feb.16 until now…we are keep on calling the hotline to follow-up the status but we didn’t get any good news until the Lockdown comes…we find hard to work from home using only mobile data, we do not have landline to use!!!! Until now we are still waiting for our internet to be fixed…ANU NA PLDT????

  4. PLDTHOME you left us hanging , with no way to recharge our home prepaid wifi , during this quarantine ,plus our home internet service request , your not hooking us up for that too .. Please provide us a way to recharge our prepaid home lte … There’s no good reason for not at least , sell us load .. Otherwise .. Please extend all home wifi users until you decide to come back to work ….

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