What We Learned from PayPal’s 2018 Cross-Border Consumer Research

What We Learned from PayPal’s 2018 Cross-Border Consumer Research

A closer look at how Filipinos tackle online shopping

In this digital age, many brands and retailers are shifting their business online, especially with the boom of online shopping in recent years. Are Filipinos embracing this change?

According to research done by PayPal, 55% of Filipinos expect to increase their online spending in 2018. In addition, the Philippines ranks third—behind China and India—as the country with the most number of cross-border purchases using a smartphone.

This reflects with Filipinos being the top users of social media in the world, averaging around 9 and a half hours on the internet.

What do these figures mean? In a nutshell, Filipinos are embracing digital well, and appreciate the convenience and peace of mind of online shopping through their devices.

Online shopping for Filipinos is not limited to local merchants like Lazada, Shopee, and Zalora: Around 50% of Filipinos do cross-border shopping—shopping abroad in layman’s terms. Top countries for online shopping include USA, Hong Kong, and Japan, Filipinos purchase anything—which includes electronics, clothes, to beauty products—through these online sellers abroad.

PayPal Southeast Asia Strategic Partnerships Head Abhinav Kumar during the presentation of PayPal’s 2018 Cross-Border Consumer Research.

While cross-border shopping has its perks, there a few concerns that need to be addressed which include security, shipping costs, to return policies. Nonetheless, online payment companies like PayPal is confident that these concerns will be addressed in the future with their payment solutions.

“As leaders in digital payments, we are proud to enable merchants to take the best advantage of opportunities by connecting them with global consumers regardless of place or space,” PayPal Southeast Asia Strategic Partnerships Head Abhinav Kumar said.

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