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Samsung Halts Note 7 Sales, Asks Owners To Power Down

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That’s it pancit for Samsung’s Galaxy Note 7 – the Korean company has just issued an advisory to its customers to stop using their Galaxy Note 7s and power them down while the company is working with authorities (specifically the US Consumer Product Safety Commission) to find out why exactly their phones are catching fire. In line with this, Samsung is also halting all Note 7 sales globally while the investigation is in place.

No matter what the result, it’s safe to say that the Note 7 is done. It was a promising device, one that we recommended whole-heartedly when we originally reviewed it, but after this second advisory, chances are slim that consumers would even want to buy or use it (barring a massive price cut) if Samsung manages to fix whatever problems there were in the phone in the first place.

We’ve reached out to Samsung Philippines to find out what that means for local consumers, but we guess that they’ll be allowing customers who bought their phones officially here to either have them replaced with S7 Edges and get a refund of the difference in value or have them refunded altogether. We’ll find out in a few hours.

Here’s Samsung’s full statement:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

John Nieves

John is a veteran technology and gadget journalist with more than 10 years of experience both in print and online. When not writing about technology, he frequently gets lost in the boonies playing soldier.

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2 Comments

  1. still very poor handling by Samsung.. if you go to their website, the Note 7 is still advertised.. no RED notice about the recall.. if you don’t read tech websites, you will never know na may recall… the process should be simple: go to any samsung store anywhere in the world, have your note 7 refunded or replaced on the spot. That should be it. There should be no need for extraneous steps. This is their flagship device! Imagine trying to complain about a low-cost phone?

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