As expected Samsung has officially announced a global recall for their newest flagship, the Galaxy Note 7. The new smartphone has been beset by issues regarding its batteries and fire fears – 35 of which has been confirmed by Samsung during their investigation. As such, the Korean company has announced it will suspending sales of the smartphone worldwide, and will be working on replacing the devices of affected units.
Samsung has discovered in its internal investigation that 24 units in every million Galaxy Note 7 (that’s one in every 42,000 devices) has a fire risk, but because of its concern for the well being of consumers, the Korean company is issuing the recall notice anyway. There’s no way yet to know which device is affected so if you already have a Galaxy Note 7, we suggest that you stop using it for the meantime until you can conclusively rule it out of the recall. Better safe than sorry.
We’ve reached out to Samsung Philippines for comment, and will update this story as soon as they give us more information.
You can read the full statement of Samsung Global below:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.