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Why Do Official, Local Warranties Matter?

Here’s why we endorse phones with local presence

When we published our list of our top 5 smartphones for under 10K yesterday, many people asked us why we didn’t include several of Xiaomi’s excellent smartphones in the list. Well, the answer is simple: Xiaomi does not have a local presence here in the Philippines, which makes warranty claims difficult.

Recommending smartphones to other people is hard, since not everyone has the same tastes or preferences as us. But one thing that we seriously consider in any of our recommendations is after sales support, thus our informal rule of recommending phones and brands with local presence.

OnePlus 3T

When it comes down to it, phones bought from companies that have a local presence here in the Philippines have an easier time when it comes to warranty and RMA concerns than phones bought via parallel imports or through grey market sources. That’s because the local distributors and channel partners have put mechanisms and systems in place to repair and replace units that have manufacturing defects.

Companies that have gone through the trouble of actually setting up shop here have certified technicians and repair centers that have people with the expertise of diagnosing and fixing a particular smartphone model. Not every device is the same, and because of the way some of them are built, certain models require specialized tools and training to open them up for repairs.

Warranty and replacement claims are also easier to do with established companies like Huawei, ASUS, Samsung or Sony, since they have a certain percentage of units allocated for warranty and replacement claims. Smaller direct sellers or stores that sell mostly parallel imports won’t have this pool of replacement devices. Remember – they want to sell every unit they get overseas to make a profit.

Getting grey market or parallel import devices repaired is tricky as well. Service centers of certain brands usually don’t don’t honor the warranty claims of phones bought outside of the official channels which means you’ll be paying full price to repair any kind of factory defect, and some flatly refuse to work on them once they run the serial number and discover that the phone wasn’t bought from official channels.

Buying phones with local, store warranty is always a gamble. While there chance of you getting a lemon unit is low, if you do get a phone that needs repairs or outright replacement, you’ll find out just how important an official warranty can be.

Read also:

Top 5 Smartphones Under Php 10,000 (Q1 2017)
OnePlus 3T Officially Launches in the Philippines via Digital Walker on March 25
ACER Predator 21 X Review: Half A Million Peso Gaming Machine
Meizu M5, M5S, M5 Note Initial Review: Meet Meizu’s Budget Devices

 

John Nieves

John is a veteran technology and gadget journalist with more than 10 years of experience both in print and online. When not writing about technology, he frequently gets lost in the boonies playing soldier.

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4 Comments

  1. Hmm yun cuz ko ganyan, unang labas ng LG G4, di pa nareport yun bootloop issue bumili lang from online. Naka jackpot nadali sya bootloop, di nya maipa ayos sa binilhan nya,then dinala nya sa LG ph, pinag babayad naman sya ng kulang kulang 20k, dahil daw sa board and yun screen papalitan din kasi may screen retention, pero kung may official warranty daw yun outright daw mapapalitan, ayun naging paperweight. Well I agree about dun sa mga lemon na napakaliit na percentage, papaano kung ganyan na widespread and known yun issue, kawawa at talong talo yun mga nakabili sa mga walang official warranty.

  2. You get what you pay for. As long as you know the risks, then it’s up to the buyer to decide whether the savings is worth it.

    Personally, if I had a choice, I’d go for the official one, since ever if it never acts up, you are better assured of software and security updates.

  3. Why not recommend it but put a disclaimer on your article, that you are not responsible just in case we get a faulty smartphone, I am sure not all readers are not narrow minded who will put blame on you for just posting it on your website? this will clear other’s thinking that you are only recommending them because of sponsorship.

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