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Uber to Outsource Customer Support Operations to Manila

It is not yet coming back to the Philippines, however

As Uber continues to struggle globally, the ride-hailing company announced that it is closing its customer support office in Los Angeles, leading to a layoff of around 80 employees. In a report by BBC, they were told by Uber that the move is part of their plans to “focus our resources on larger customer support centers”.

In the same report, Uber is said to move some of its operations to Manila. Don’t get too excited, however: Uber’s move to Manila is only for their backend and customer support, and it does not have any plans of bringing back its ride-hailing services to the country.

While Uber has lost $1.1 billion during Q4 of 2019, chief executive Dara Khosrowshahi is “gratified” that the company is making progess—during the last quarter of 2019, Uber’s revenue jumped by 37% to $4 billion, while the number of trips made using the platform rose to 28%.

Source

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