Just when we thought Samsung was getting back to its groove, it looks like the Korean company has a massive problem on its hands. Beset by several confirmed cases of Galaxy Note 7’s exploding while being charged, Samsung is looking into recalling an unknown number of Galaxy Note 7 smartphones that have already been released in the wild.
Samsung has already halted Note 7 shipments to Korean carriers earlier on to conduct quality tests, though the Korean firm at first did not confirm nor deny it was connected to incidents where the Note 7 caught fire or exploded. Samsung officially told Reuters earlier that “shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality.”
After additional testing, they’ve traced the issue to the battery of the Note 7. “The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers,” said an unnamed Samsung official, who spoke to Korean outfit Yonhap on the condition of anonymity.
“Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers,” said the official.
The recall couldn’t come at a worse time for Samsung, who has finally managed to release a near perfect phablet to regain lost ground from the previous years. The Korean outfit will now have to contend with lost sales in the face of Apple’s iPhone 7 launch in the next few days. If you’re one of the few people who already own Samsung’s new phablet, we suggest that you stop using it for the meantime until Samsung issues the official recall notice that would positively identify if your device is part of the faulty batch.