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Samsung’s Galaxy Note 7 Battery Recall Is Why You Pay Extra For Warranties


A few days ago Samsung announced that it was issuing a recall to the best phablet they’ve ever made, the Note 7. Beset by reports of exploding batteries while being charged, the Korean firm took an unprecedented step of issuing a massive global recall for the brand new device, days before global rival Apple is set to announce their new iPhone 7.

Read: Samsung Issues Recall For Galaxy Note 7

And while the Korean company is working overtime to find out how exactly the global recall will work, customers who purchased the devices with Samsung PH and its authorized partners are definitely getting replacement units once the recall starts. That’s not a guarantee for people who bought the phones through grey market importers though.

The grey market (also called parallel imports) is a constant source of annoyance for brands. That’s because most grey market phones and devices are usually priced lower than the official SRP that brands dictate. As such, there’s a fair amount of sales lost to grey market importers because Pinoys are price sensitive buyers first and foremost – we tend to put a premium on price above every other consideration.

Read: Samsung Galaxy Note 7 Full Review

But there are downsides to this. Grey market units don’t have the same warranty muscle as officially bought units. Service centers of brands usually don’t honor the warranty claims of phones bought outside of the official channels which means you’ll be paying full price to repair any kind of factory defect, and some flatly refuse to work on them once they run the serial number and discover that the phone wasn’t bought from official channels.

And while most people are willing to roll the dice with warranty issues, even top tier phones from the best of the best have bad batches now and again. That’s not to say sellers that offer grey market units don’t have warranties – they do – it’s just that you’ll have to settle for store warranty, and that’s a dicey proposition, especially for smaller sellers.

Make no mistake, Samsung Philippines hasn’t announced yet if they’ll also honor Galaxy Note 7 phones bought outside of their official channels in this monumental recall, but even if they do, you can bet that those units will be placed at the very back of the line once Samsung starts processing claims. To be fair, each seller is unique – Widget City, for example, assured us that units bought from them will be replaced as soon as Samsung Global starts the rollout for the recall. The same goes for Kimstore.

Think of warranties like insurance – it’s better to have them and not need them, rather than to need them and not have them.

John Nieves

John is a veteran technology and gadget journalist with more than 10 years of experience both in print and online. When not writing about technology, he frequently gets lost in the boonies playing soldier.

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  1. Iba yung sinabi sakin ng kimstore about the note 7.. i recently bought 1 note 7 from them last thursday tas tinawag ko agad nung saturday kasi nga may global recall. they said that they bough the unit sa singapore kaya malabo na may defect yun and yung korean variant daw yung ni recall.. sabi din nila na pwede mo ibalik sakanila once nag occur yung battery issue.. so kailangan may mapahamak muna bago nila palitan yung unit. iba yung sinasabi nila sa inyo at iba din yung sa mga bumili.. please clarify this.

    1. Ganun din text nila sakin…Korean manufacturer Lang daw may problem….eh bakit nag worldwide recall Kung Korean manufacturer Lang ang may problem. Ngayun…panu ko malalaman Kung Korean or Singapore variant ang note7 ang binili ko.

    2. hahaha maniwala ka naman sa kimstore na yan… good luck hard earned money nakamura nga pero mappamura ka naman pag nagka problema yung unit mo. Ninang pa more!

    3. i bought note 7 sa kimstore nung august 29 then asked them if magkakarecall, now lng sabi nila pwede na daw ireturn ung item, either wait for 1-2months replacement or if di na makapagwait, refund na lang.

  2. Akala kasi ng iba mas makakatipid sila sa grey unit pero pag natiyempuhan sila ng defective product, kawawa sila sa pagpapa-repair at paghihintay ng ilang buwan bago mabalik sa kanila ang gadget. Sa mga legit sellers naman, ang pinakahassle ay ang cherrmobile at sony center. sobrang tagal bumalik ang unit na pinapaayos. Tingnan nyo lang ang facebook nila at madaming complain sa after sales service. The best sa warranty ang samsung, apple at lg. Ang oppo naman e ok din naman ang service.

  3. I got my Note 7 from Globe last Aug. 17. It was fine except it gets really hot when charging even after turning fast charger off and turning the phone off.

    Pagkatapos ng incident na to, ieextend ko ung Globe Gadget Care which is 89 pesos a month. ayos na yun. tatanong ko terms at pag kasama mga accidental drops lalo akong kukuha

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