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Wag Choosy: LTFRB Asks GrabCar To Remove Tips, Destination Option In App


GrabCar drivers are starting to choose passengers

GrabCar is one of those apps that are a godsend for people who don’t like being rejected by choosy cab drivers, but lately it seems that GrabCar drivers are starting to select their passengers depending on their final destination. According to a report by ABS-CBN, GrabCar drivers did not respond to requests by passengers to pick them up and drop them off in far-away locations, or during rush hour when traffic is at its worst.

This hasn’t escaped the Land Transportation, Franchising and Regulatory Board’s (LTFRB) gaze and LTFRB Chairman Winston Ginez wants the people behind the app to remove the feature that allows the driver to see the final destination of potential passengers before they accept the fare. He also wants the tip system removed, as it functions more as bribe rather than a tip, as it was originally intended.

Choosy drivers of taxis have been the bane of the commuting public since taxis have been around in the PH, and forces consumers to regularly negotiate with drivers to get to their destination. If left unchecked, GrabCar would devolve into a service that’s no better than the taxis it’s supposed to supplement, leaving consumers up a creek without a paddle.

For their part, GrabCar Philippines Head Natasha Bautista said that they are willing to abide by the LTFRB’s order.



John Nieves

John is a veteran technology and gadget journalist with more than 10 years of experience both in print and online. When not writing about technology, he frequently gets lost in the boonies playing soldier.

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  1. Eh pano kung ikaw yung hindi makasakay dahil umuulan at kasama mo 3 year old na bata? Tapos tinatanggihan ka. Ano kaya pakiramdam nun?

    1. ano naman kinalaman nang driver sa dala mong bata na 3 years old sa ulan? hindi ba dapat responsibilidad mo yun? mag hanap kayo nang masisilungan. sa dami dami ba naman nang mall sa pilipinas eh pwede kayo siguro mag antay muna hanggang tumila ang ulan.

      1. Siyempre wala ka sa ulanan. The problem with malls is that di ka rin makakakuha ng taxi. Namimili din. Yung grab car would have been nice kaso namimili din. BTW i own a car so di ko naexperience yan. I’m just trying to drive a point here 🙂

    2. mahirap talaga sumakay pag umuulan. sa grab car ba may pila? maganda may ganun concept, kaso papano kaya execute. pag di sumunod sa electronic pila ang taxi, tanggal sya sa grab car ng 1 month

  2. But that has long been the culture of taxis in Metro Manila right? So naturally GrabCar would follow. In other parts of the Philippines, taxis rarely choose passengers. Manila residents who come to Cebu and ride a taxi for the first time will be in a surprise when they find out that most taxi drivers there actually use the meter and give the exact change.

  3. That’s why I always use Uber. The drivers won’t know kung saan ang destination mo. Pero dapat responsible ka rin kasi pwede ka ring ireklamo ng driver. Tabla lang.

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